Website and Social Media Privacy Policy

This Policy applies to all personal information collected on www.whyora.co.nz and WRR social media channels.

Purpose
The purpose of this privacy notice is to let users of www.whyora.co.nz (the ‘site’) and our WRR Social media channels know how and when we collect personal information and what we do with it and your right to see or change it in accordance with the Privacy Act 2020. This includes the website’s registration portal.

Terms of Use
By using this website and / or our social media you agree that:
– any personal information you share with Why Ora (WRR) on this website and / or our social media channels may be collected by WRR for use by WRR.
– any such personal information collected and held via this website is used for the purposes outlined below and would only be disclosed for any other purposes under legal requirement
– this website and WRR social media channels collect statistical information including users’ IP addresses
– this website uses “cookies” for the purpose outlined below
– see our ‘Website Terms and Conditions’ for further Terms of Use.

Purpose of Collecting Personal Information
Why Ora will collect and store personal information provided by our clients during registration with Why Ora using this site or our WRR social media.
By registering with Why Ora and engaging in a relationship the registrant authorises Why Ora to disclose their information to, or obtain information from, any government department, agency, individual or organisation for these purposes.
We will only use personal information provided to us for the purpose of:
– administering, evaluating and improving the site
– operating and improving our services
– responding to your feedback and information provided in forms and surveys
– conducting user research if you registered to participate

Use and sharing of personal information
We will only use the information collected for the purpose of providing services as agreed with the registrant and may only share this information with other third-party organisations as needed to provide our service.
We do not use, share or transfer personal information in connection with the site and our WRR social media channels except as set out in this notice, or as otherwise set out somewhere on the site (including in terms of use linking to the site).

Sharing your personal information
You may choose to share personal information with us when you:
– register with Why Ora (WRR)
– give feedback
– complete survey or feedback forms
– participate in user research
Individual users who have contributed their personal informaion via this website have the exclusive right to access or to correct their own personal information – to request the above contact the website contact info@whyora.co.nz

Feedback you provide
Feedback is important and is used to evaluate and improve the site. If you provide feedback by email, that feedback is sent to appropriate staff. We may pass on relevant comments to other people who administer or contribute content to the site. This could include your email address and other identifying information that you have provided. Do not send us sensitive personal information or include it in feedback forms or surveys.

Survey and feedback forms
If you submit a survey or feedback form to us, it will be sent to appropriate staff. We may pass on relevant content from that form to other people within our organisation, or third parties who administer or are participating in the particular project or consultation that the form relates to. This could include your email address and other identifying information.

User research participation
If / when you register to participate in any user research carried out by us you provide us with your email and contact details. Information gathered in user research can be from:
– surveys and other tools
– screen interactions (for example, clicking on web links)
– video filming of screen activity
– audio recording of comments

Research analysis and reports
Only the project team involved in the research has access to the results of the user research data. Observations, quotes, and insights may be used by WRR and shared with others for research purposes. If you decide to unregister and not participate in user research, contact WRR as per the contact for this website.

Storage and deletion of information
Why Ora will ensure there are safeguards in place that are reasonable in the circumstances to prevent loss, misuse or disclosure of personal information.
If you provide personal information, it is held securely by WRR and will not be retained once the insights have been documented and is no longer needed.
It may be shared with third-party contractors to the extent necessary for them to administer or work on the site, or to work on special projects with us.
Unless required by law, we will not disclose the names or email addresses of individuals who provide feedback to us or who provide us with submission forms without their consent. User research information – any personal identifying information gathered for user research is stored securely then deleted when the project is completed.

Statistical information
We use Google Universal Analytics to collect statistical information about your visit to help us improve the site. This information is aggregated and does not identify you personally. It includes:
– your IP address
– the search terms you used
– the pages you visited on our site and the links you clicked on
– the date and time you visited the site
– the referring site (if any) from which you clicked through to this site
– your operating system, for example Windows, MacOS
– the type of web browser you use, such as Chrome, Internet Explorer or Mozilla Firefox
– other things like your screen resolution and the language setting of your browser.
The statistical information referred to above can be viewed by site administrators and certain other staff. It may also be shared with other organisations.
This site generates cookies for the purpose of monitoring site usage.
The cookies do not collect personal information. You can disable them or clear them out of your web browser without affecting your ability to use the site.

Access and correct your personal information
Under the Privacy Act 2020, you have the right to access and ask us to correct any personal information you have provided to us. All Why Ora clients will have the right to access and update their own personal information. If requested we will only provide information about them, not about another person unless acting on that person’s behalf with their written permission.
We will check before using or disclosing personal information that it is accurate, up to date, complete, relevant and not misleading.
If asked by the registrant to correct it and we do not agree that it needs correcting, an individual can ask us to attach a statement of correction to our records.
Contact us if you would like to access or change your personal information WRR has stored or you have any concerns regarding your privacy.
WRR may require proof of your identity before being able to provide you with any personal information.

Disclosure of personal information
Why Ora will only disclose personal information in limited circumstances; when:
– disclosure is one of the purposes for which Why Ora got the information
– the person concerned authorises the disclosure
– the information is to be used in a way that does not identify the person concerned
– disclosure is necessary to avoid endangering someone’s health or safety
– disclosure is necessary to uphold or enforce the law.
Why Ora will only disclose personal information to another organisation outside New Zealand as allowed under the Privacy Act 2020.

Privacy Officer
The Privacy Officer for this website is olivia@whyora.co.nz If you have a privacy complaint about this website or you have any concerns about how WRR manages your personal information, you may contact the WRR Privacy Officer with the details above.

Mandatory breach reporting Why Ora will report privacy breaches that reach the threshold of serious harm to the Office of the Privacy Commissioner as soon as practicable, as required by Law.